Tap into an upgraded SMS experience that includes branding, rich media, interactivity and analytics. With Google RCS, businesses can bring branded, interactive mobile experiences to the native messaging app on billions of Android devices.
Capitalize on your social presence and turn fans and followers into buyers. With Facebook Messenger, you can immediately monetize social interactions directly in a Messenger conversation instead of driving them to your website or to a phone call.
Expand the functionality of your website or mobile app with native messaging capability. Help consumers get answers to questions when they’re browsing your products or services before they make a purchase without requiring them to pick up the phone and wait on hold. Businesses using chat and messaging on their websites are seeing 3x the number of conversions.
The majority of people choose texting over calling in their personal lives which presents a tremendous opportunity for businesses. Offer consumers the convenience of texting with your brand and leverage the power of asynchronous messaging to stay connected and boost sales. Present consumers with the option to start an SMS conversation from your mobile website, AdWords ads, Google My Business listing and even from an automated attendant when they call your 800 number.
Expand your international reach using WhatsApp — the most popular messaging app in the world. Start engaging with your consumers where they already are — making it easier for them to get answers to questions and buy products.
LiveEngage offers an intuitive web-based agent workspace making it easy for agents to handle multiple conversations at a time across a variety of messaging channels. Our SmartCapacity™ algorithm analyzes the speed of messages being sent back and forth in each conversation instead of just the total number of conversations to determine an agent’s true capacity to maximize productivity. And with robust reporting & analytics, it’s easy to monitor CSAT, sentiment, conversions and other KPIs to help gauge ROI.
Engage with your consumers across the web using conversations – the most intuitive, personal way of interacting. LivePerson’s LiveEngage platform connects with Google’s AdLingo to allow brands to get more from their marketing and advertising spend by creating two-way personalized conversations with consumers across the Google display network. Consumers simply click on the display ads to begin conversations with your brand and move them further through the sales funnel.
Apple Business Chat is a key pillar of a conversational communication strategy, giving businesses a way to reach 1.3 billion Apple devices through messaging. Leading brands are already running Apple Business Chat on LiveEngage.
Keep customers in the messaging channel by making it easy to authenticate with Apple Authentication, which is new with iOS 12, and to pay for goods and services with Apple Pay.
Manage the rich capabilities of Apple Business Chat in LiveEngage through a powerful set of AI-enabled routing, conversation management, and reporting and analytics tools. LiveEngage is an open platform, with over 30 APIs that allow you to integrate with product inventory, CRM, scheduling, order entry, payment and other back-end systems.
Apple Business Chat is more than just text messaging. It’s a rich user experience integrated directly into iOS — with no download required. Conversations can start right from Siri, Safari, Maps, and Spotlight and the web.
With powerful app extensions, brands can bring advanced functionality from their apps into the Messages conversation.
Promote Apple Business Chat on your website, email communications, and even in-store materials. You can also give callers into your IVR the option to skip the hold queue and message instead.
LiveEngage is an open platform that integrates consumer messaging apps, back-end enterprise systems, and third-party providers. We give brands the flexibility to use the right technologies to reach the most consumers and provide the best customer experience.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner in this case,SmartDocs Incorporated are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.
The specific types of first party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
Analytics and customization cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Website are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.
Who serves these cookies:
Cookie provider: Google Analytics
Website URL: https://www.google.com/analytics/
Cookie provider: Google Adwords
Website URL: https://adwords.google.com
Cookie provider: Jumplead
Website URL: https://jumplead.com/
How to refuse: To refuse these cookies, please follow the instructions below under the heading.
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously re appearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Cookie provider : Google Adwords
How to refuse: To refuse these cookies, please follow the instructions below under the heading
“How can I control cookies?
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites
Do you use Flash cookies or Local Shared Objects?
Our Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.
If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel Website Storage Settings Panel You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).
Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.
How can I control cookies?
Where can I get further information?
3505 El Camino Real,
Palo Alto, CA 94306-2806,
Email: [email protected]
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the SmartDocs’s terms and conditions. “SmartDocs”, “Ourselves”, “We” and “Us”, refers to our Company SmartDocs. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the SmartDocs’s stated services/products, in accordance with and subject to, prevailing Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are committed to protecting your privacy. Authorized employees within SmartDocs on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any ndividually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to the SmartDocs’s services and the full content of this website.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via SmartDocs’s stated telephone, facsimile or mobile telephone numbers.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
By accessing this website you consent to these terms and conditions and to the exclusive jurisdiction of the appropriate courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of SmartDocs to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of SmartDocs.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience(your information helps us to better respond to your individual needs)
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.smartdocsnow.com
What on-premise components are required to be installed?
SmartDocs – Supplier Portal application and SmartStore need to be installed on your LOCAL SERVER system.
Do we need to deploy any viewer software to view documents?
No. SmartDocs provides web based viewers for displaying the documents appropriately on the browser.
Do we need to do any backups?
Generally no. If you want to have an on-premise back-up of Google Drive files, there is an optional sync server software that we provide. Please contact our support for further details.
What are the main steps in the setup of SmartDocs- Supplier Portal?
The following are the main steps:
1. Installing our SmartDocs- Supplier Portal application on your LOCAL SERVER system
2. Installing our SmartStore on your LOCAL SERVER system
3. Setting up of content repositories inside smartstore.
Can we use our own Google Drive accounts for storage?
Absolutely! In fact we highly encourage you to do that. SmartDocs repositories allow specifying which specific Drive account to use for actual file storage
Are there any minimum requirement for the production systems?
Yes, we expect the production system to be at least
SmartDocs- Supplier Portal:
CPU: Minimum 2
RAM: Minimum 4GB, Max 16GB(For Production)
CPU: Minimum 2
RAM: Minimum 4GB, Max 16GB(For Production)
MySQL (5.5 or 5.7 version)
What controls are there to enforce access controls to users for the documents?
SmartDocs provides user management module for Search on SmartDocs platform. User access can be based on their Google IDs or SmartDocs specific user IDs. Access can be controlled at Business Object level. If you have specific requirements about more granular authorizations, our Support team can help you customized for your requirements.
Can we enforce additional Security for Search Access?
Yes support configuring IP ranges for white list and additional 2-factor authentication at an additional cost.
Are our documents secure?
Absolutely!. SmartDocs uses Google Drive for storage. So full control of Google Drive security features and data integrity features are available for all your data.